Application maintenance
Investigate bugs, update dependencies and test changes before they reach your users.
Bug fixes / Updates / Regression checks Services Software support
Keep your software ready for work.
Fix problems, keep up with updates and make room for improvements. We help look after custom applications, their hosting and the systems they depend on.
Over 18 years of software development experience.
Software support
Look after what your business relies on.
Support starts with understanding the application. We review its code, hosting and dependencies before recommending a plan.
Cloud & hosting
Review deployment, capacity and monitoring so the team knows how the application runs.
Hosting / Deployments / MonitoringBackups & recovery
Agree on what needs backing up, how long to retain it and how restoration will be tested.
Backups / Restore tests / Recovery plansSecurity upkeep
Review access and software updates, then prioritise fixes based on the application’s risks.
Access reviews / Patches / DependenciesSelected projects
Software we’ve designed and built.
These projects show our development experience. A support plan is scoped separately for each application.
Teck Resources
Web applicationA responsive EHSC application with automated safety checks for on-site operations.
Read the case study
Honeywell
Web applicationA web-based platform for global licence key management.
Read the case studyOur process
How we’ll work with you.
Whether we built the application or another team did, we start with a technical review. You’ll know what we can support, what needs attention and who is responsible.
Tell us what you have in mindReview the application
Inspect the code, deployment process, hosting and available documentation. Identify access or ownership gaps.
Agree on coverage
Define support hours, response expectations, escalation contacts and the work included in the plan.
Address the priorities
Work through the most important issues with a testing, release and rollback process.
Keep a regular review
Review incidents, updates and upcoming changes. Adjust the plan as the application and your needs change.
Details to work through.
Know what is included
Separate maintenance from new features, and agree on how additional work is estimated and approved.
Business platformsKeep releases predictable
Use a test environment and a documented release process, with a way back if a change causes problems.
Web applicationsStay current on mobile
Plan for store requirements and operating-system changes alongside the app’s own updates.
Mobile applicationsQuestions about your project.
Can you support software built by another company?
We can assess it. We need access to the code, hosting and relevant documentation before confirming support scope and any handover work.
Do you provide 24/7 support?
Coverage and response times depend on the agreement. We will confirm what is available for your application rather than assume round-the-clock coverage.
Can you help with a current problem?
Tell us what is happening and how it affects your users. We can discuss availability and the access needed to investigate; response timing must be agreed.
Are new features part of maintenance?
We distinguish fixes and agreed maintenance from new development. Additional features can be scoped and estimated separately.
How do backups get checked?
A support plan can include backup monitoring and scheduled restore tests. Retention, recovery expectations and ownership are agreed around your needs.